Privacy Policy
Privacy Policy
Effective Date: 14 September 2026
At MY Fashion, we respect your privacy and are committed to protecting the personal information you provide while using our website, placing orders, creating an account, making payments, or contacting us.
This Privacy Policy explains what information we may collect, how we use it, when we may share it, how we protect it, and the choices available to you.
By accessing or using the MY Fashion website, creating an account, or placing an order, you acknowledge that you have read and understood this Privacy Policy, subject to your rights under applicable law.
1. Information We Collect
Depending on how you use our website, MY Fashion may collect information such as:
NameEmail AddressMobile / Contact NumberBilling AddressShipping / Delivery AddressOrder DetailsProduct and Purchase InformationPayment and Transaction InformationReward Points InformationCustomer Account InformationReturn, Replacement or Refund InformationCustomer Support CommunicationsInformation you voluntarily provide to usWe may also collect certain technical information when you use our website.
2. Information Collected Automatically
When you visit or use our website, certain technical information may be collected automatically, including where applicable:
IP AddressBrowser TypeDevice InformationOperating SystemWebsite Usage InformationPages VisitedDate and Time of VisitsReferring WebsiteCookies and Similar TechnologiesThis information may be used to maintain website functionality, improve performance, understand website usage and protect against security risks.
3. How We Use Your Information
MY Fashion may use personal information for purposes including:
Creating and managing Customer AccountsProcessing and fulfilling OrdersProcessing PaymentsShipping and Delivering ProductsProviding Order TrackingManaging Returns, Replacements and RefundsManaging Reward PointsProviding Customer SupportSending important Order and Service NotificationsImproving our Website and ServicesPreventing Fraud and MisuseMaintaining Website SecurityComplying with Applicable Laws and Legal RequirementsWe will process personal information for specified and lawful purposes and as otherwise permitted or required by applicable law.
4. Order and Transaction Information
When you place an order, we may process information necessary to complete your transaction, including:
Order NumberProducts PurchasedQuantityOrder ValueBilling InformationShipping InformationPayment StatusDelivery InformationReturn / Refund InformationThis information is used to process and manage your order and provide related services.
5. Payment Information
Payments may be processed through third-party payment gateways or payment service providers.
MY Fashion may receive transaction-related information such as payment status, transaction reference, payment method and related confirmation details.
Where payment processing is handled by a third-party payment provider, payment information may be processed directly by that provider according to its applicable privacy and security practices.
MY Fashion does not intend to store complete payment card information unless specifically required and permitted for a lawful business purpose.
6. Shipping and Delivery Information
To deliver your order, we may share necessary information with applicable Courier, Shipping and Delivery Partners.
This may include:
Customer NameDelivery AddressMobile / Contact NumberOrder InformationShipping / Tracking InformationOnly information reasonably required for delivery and related services should be shared for these purposes.
7. Customer Account Information
If you create an MY Fashion Customer Account, information associated with your account may be used to provide account-related services.
Your account may contain information such as:
NameEmail AddressMobile NumberOrder HistorySaved AddressesReward PointsAccount PreferencesYou are responsible for keeping your login credentials confidential and should notify MY Fashion if you believe your account has been accessed without authorization.
8. Cookies and Similar Technologies
MY Fashion may use Cookies and Similar Technologies to support website functionality and improve your browsing experience.
Cookies may be used for purposes such as:
Maintaining Login SessionsRemembering PreferencesShopping Cart FunctionalityWebsite PerformanceAnalyticsSecurityImproving User ExperienceYou may be able to control or manage Cookies through your browser settings. Disabling certain Cookies may affect some website functionality.
9. Marketing and Promotional Communications
Where permitted by applicable law and based on the applicable communication preferences or consent requirements, MY Fashion may send information about:
New ProductsOffersDiscountsFestive CampaignsPromotional ActivitiesReward PointsOther MY Fashion UpdatesYou may choose to unsubscribe from promotional communications where an unsubscribe option is provided.
Transactional and service-related communications, such as Order Confirmation, Shipping Updates, Delivery Information or important account notifications, may continue where necessary to provide the requested service or as otherwise permitted by law.
10. Reward Points and Loyalty Information
If you participate in the MY Fashion Reward Points Program, we may process information relating to:
Reward Points EarnedReward Points RedeemedReward Points BalanceReward Points TransactionsReward Points AdjustmentsReward Points Expiry, where applicableThis information is used to operate and manage the Reward Points Program according to the applicable Reward Points Terms & Conditions.
11. Return, Replacement and Refund Information
If you request a Return, Replacement or Refund, MY Fashion may process information required to review and resolve your request.
This may include:
Order InformationProduct InformationUnboxing VideoProduct PhotographsParcel / Shipping InformationCourier InformationRefund InformationCustomer CommunicationsSuch information may be used for Claim Verification, Fraud Prevention, Customer Support and Resolution of the Request.
12. How We Share Information
MY Fashion may share necessary personal information with trusted third parties where required to operate our business or provide requested services.
These may include:
Payment Service ProvidersCourier and Shipping PartnersTechnology and Website Service ProvidersWebsite Hosting ProvidersCustomer Support Service ProvidersAnalytics or Security Service ProvidersProfessional Advisors, where requiredGovernment Authorities or Law Enforcement, where legally requiredMY Fashion does not intend to sell your personal information as a standalone product.
Information will be shared only as reasonably necessary for the relevant purpose or as permitted or required by applicable law.
13. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, social media platforms or other external services.
When you access a third-party website or service, its own privacy policy and terms may apply.
MY Fashion is not responsible for the privacy practices or content of third-party websites that are outside our control.
Customers should review the relevant third-party privacy policies before providing personal information to those services.
14. Data Security
MY Fashion takes reasonable measures to protect personal information against unauthorized access, misuse, alteration, disclosure or loss.
Security measures may include appropriate technical and organizational safeguards.
However, no Internet transmission, website or electronic storage system can be guaranteed to be completely secure.
Customers should also take reasonable precautions to protect their account credentials and personal information.
15. Data Retention
MY Fashion may retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:
Providing Products and ServicesMaintaining Order RecordsCustomer SupportAccounting and Financial RecordsReturns and RefundsFraud PreventionLegal and Regulatory ComplianceResolving DisputesEnforcing Agreements and PoliciesWhen personal information is no longer required for a lawful purpose, it may be deleted, anonymized or otherwise handled according to applicable law and legitimate business requirements.
16. Your Privacy Rights
Subject to applicable law, customers may have rights relating to their personal information, including rights to:
Request information about personal data being processedRequest correction of inaccurate personal informationRequest deletion of personal information where applicableWithdraw consent where processing is based on consentRaise concerns regarding the processing of personal informationExercise other rights available under applicable lawRequests may be subject to verification and applicable legal or regulatory requirements.
Where consent is the basis for processing, withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
17. Withdrawal of Consent
Where MY Fashion processes personal information based on your consent, you may withdraw that consent where permitted by applicable law.
Requests to withdraw consent should be made through the appropriate communication channel provided by MY Fashion.
Withdrawal of consent may affect our ability to provide certain services where the relevant information is necessary to provide those services or fulfil an order.
Processing may continue where permitted or required under applicable law.
18. Children's Privacy
MY Fashion's website and services are intended for users who can legally use online shopping services under applicable law.
We do not knowingly seek to collect personal information from children in violation of applicable legal requirements.
If you believe that a child has provided personal information to MY Fashion in circumstances where such collection is not permitted, please contact us so that we can review and take appropriate action.
19. Changes to This Privacy Policy
MY Fashion may update this Privacy Policy from time to time to reflect changes in:
ServicesBusiness PracticesTechnologyLegal or Regulatory RequirementsData Protection PracticesThe latest version of this Privacy Policy published on the MY Fashion website will apply to future activities, subject to applicable law.
Customers are encouraged to review this page periodically for updates.
20. Policy Compliance
This Privacy Policy should be read together with MY Fashion's other applicable policies, including:
Shipping & Delivery PolicyReturn & Exchange PolicyTerms & ConditionsReward Points Terms & ConditionsThese policies together explain the terms applicable to your use of the MY Fashion website and services.
21. Contact Us & Privacy Requests
For questions, concerns or requests relating to this Privacy Policy or your personal information, please contact MY Fashion through the Contact Us section of the website.
For faster assistance, please provide:
Customer NameRegistered Email AddressOrder Number, where applicableDetails of your RequestRelevant Supporting InformationImportant Contact
MY Fashion Customer Support
Email: myfashionstore.india@gmail.com
We may verify your identity or account information before processing certain privacy-related requests.
Important Privacy Summary
Information We May Collect
Account Information → Contact Details → Order & Delivery Information → Payment / Transaction Information → Reward Points → Customer Support Information → Technical & Cookie Information
How We Use Information
Order Processing → Payment → Shipping & Delivery → Customer Support → Returns / Refunds → Reward Points → Website Improvement → Security → Legal Compliance
Your Information
MY Fashion does not intend to sell your personal information as a standalone product.
Information may be shared with relevant Payment Providers, Courier Partners, Technology Providers and other service providers where reasonably necessary to provide our services or as permitted or required by law.
Your Privacy Rights
Subject to applicable law, you may have rights to access, correct, delete, withdraw consent and raise concerns regarding your personal information.
Contact
For Privacy-related questions or requests:
myfashionstore.india@gmail.com