Shipping & Delivery Policy
Shipping & Delivery Policy
Effective Date: 14 September 2026
At MY Fashion, we aim to provide a reliable, secure and transparent delivery experience. Please read this Shipping & Delivery Policy carefully before placing your order.
This policy explains the conditions and information relating to order processing, dispatch, shipping, delivery timelines, tracking, delivery attempts, delays and other shipping-related matters.
By placing an order with MY Fashion, you agree to the applicable terms of this policy, subject to your rights under applicable law.
1. Order Processing Time
After an order is successfully placed with MY Fashion, order processing will begin.
Orders are generally dispatched within 1–2 working days after order confirmation.
During order processing, MY Fashion may verify Product Availability, Order Details, Payment Status and other information required to process the order.
In some cases, additional processing time may be required due to verification or other necessary procedures.
2. Order Confirmation
After successfully placing an order, the Customer may receive order confirmation information through the registered email address or other available contact details.
Customers should carefully check the following information after receiving their order confirmation:
Order NumberCustomer NameDelivery AddressContact NumberOrdered ProductsQuantityPayment Details, where applicableIf any information is incorrect, the Customer should contact MY Fashion as soon as possible.
3. Shipping & Dispatch
After the order processing is completed, the Product will be prepared and dispatched for shipping.
Orders are generally dispatched within 1–2 working days after order confirmation.
After dispatch, the Customer will receive a Shipping Confirmation Email containing the Shipping Tracking ID and tracking details, where available.
4. Estimated Delivery Time
Delivery is generally expected within 5–7 working days after dispatch.
Delivery time may vary depending on:
Delivery LocationCourier ServiceWeather ConditionsPublic HolidaysFestivalsPeak Shopping PeriodsCourier DelaysOperational IssuesOther Unforeseen CircumstancesThe stated delivery timeline is an estimated delivery timeline and should not be considered a guaranteed delivery date.
5. Shipping Confirmation & Tracking
After the order is dispatched, a Shipping Confirmation Email will be sent to the Customer.
Where available, the email may contain:
Shipping Tracking IDCourier / Shipping DetailsTracking InformationCustomers can use the tracking details to check the status of their shipment until delivery.
6. Delivery Tracking
After dispatch, Customers can track their order using the available Tracking Information.
Tracking information is updated by the applicable Courier or Shipping Partner.
In some cases, there may be a short delay between dispatch and the time when tracking information becomes visible in the courier tracking system.
7. Delivery Address
Customers are responsible for providing a complete and accurate Delivery Address while placing an order.
Where applicable, the following information should be provided correctly:
Full NameHouse / Flat / Plot NumberBuilding / Society NameStreet / RoadArea / LocalityCityStatePIN CodeValid Contact NumberIncorrect or incomplete address information may result in delivery delays, failed delivery or return of the parcel.
8. Change of Delivery Address
Any request to change the Delivery Address after placing an order should be made to MY Fashion as soon as possible.
If the order has already been processed or dispatched, changing the Delivery Address may not be possible.
Any address-change request will depend on the current order status and the applicable Courier / Shipping Partner process.
9. Delivery Attempts
The Courier / Delivery Partner will generally attempt to deliver the parcel to the Delivery Address provided by the Customer.
If the Customer is unavailable or delivery cannot be completed, the Courier Partner may make another delivery attempt according to its applicable delivery process.
Customers should remain available for delivery and respond to relevant calls or communication from the Courier Partner where possible.
10. Failed Delivery
Delivery may fail due to circumstances including:
Incorrect AddressIncomplete AddressIncorrect PIN CodeCustomer not reachableCustomer unavailable at the time of deliveryRepeated Delivery FailureCustomer refusing or not accepting the parcelCourier Service IssuesOther Operational or Unforeseen ReasonsIn case of failed delivery, the parcel may be returned to MY Fashion.
11. Delivery Delays
MY Fashion will generally make reasonable efforts to have orders delivered within the estimated delivery timeline.
However, delivery delays may occur due to:
Heavy Rain / Weather ConditionsFestivals or Public HolidaysCourier Network DelaysHigh Order VolumeTransportation IssuesAddress VerificationOperational IssuesNatural EventsGovernment RestrictionsOther Unforeseen CircumstancesSuch delays may be outside the direct control of MY Fashion.
12. Shipping During Festivals & Peak Periods
During Festivals, Sales Events, Holidays or Peak Shopping Periods, increased order and courier volumes may result in longer processing or delivery times than usual.
Customers should allow additional delivery time during such periods.
MY Fashion will make reasonable efforts to process and dispatch orders as quickly as possible.
13. Parcel Condition at Delivery
Customers should carefully check the condition of the parcel at the time of delivery.
If the parcel appears:
OpenTornTamperedDamagedWith a Broken Sealthe Customer should immediately bring the issue to the attention of the Delivery Person.
Where possible, the Customer should report or refuse the parcel before accepting it.
If the Customer accepts the parcel, a complete unboxing video should be recorded before opening the product package, particularly for any Damage, Defect, Incorrect Product or Missing Item claim.
14. Damaged Parcel / Product
If a Customer receives a parcel or Product that appears damaged, the Customer must report the issue to MY Fashion on the same day of delivery.
A complete unboxing video is mandatory for claims relating to damaged Products.
For verification, MY Fashion may review the Product, Packaging, Shipping Label, Unboxing Video and other relevant information.
15. Incorrect, Missing or Incomplete Order
If the Customer receives:
Incorrect ProductMissing ProductMissing PartMissing AccessoryIncomplete Orderthe Customer must contact MY Fashion on the same day of delivery.
The Customer must provide the Order Details and required Complete Unboxing Video for verification.
Approval of the claim will be subject to verification and the applicable Return & Exchange Policy.
16. Customer Unavailable During Delivery Attempt
If the Customer is unavailable during a delivery attempt, the Courier Partner may make another delivery attempt according to its applicable delivery process.
Customers should monitor calls or delivery notifications received on their registered contact number.
Repeated failed delivery attempts may result in the parcel being returned to MY Fashion.
17. Undelivered / Returned Parcel
If a parcel cannot be delivered to the Customer and is returned to MY Fashion by the Courier Partner, MY Fashion may review the Order Status and circumstances of the failed delivery.
Depending on the Customer's request and Order Status, MY Fashion may provide an appropriate resolution subject to the Applicable Policy and Law.
Where applicable, additional Shipping Charges may apply in cases of failed delivery caused by an Incorrect Address, Customer Unavailability or refusal / non-acceptance of the parcel by the Customer.
18. Shipping Charges
Applicable Shipping Charges may be displayed to the Customer during the Order / Checkout process.
Shipping Charges may vary depending on:
ProductOrder ValueDelivery LocationShipping MethodOther Applicable FactorsCustomers should review the Applicable Shipping Charges displayed at Checkout before completing payment.
19. Delivery Areas & Courier Service
MY Fashion orders are delivered through available Courier / Shipping Partners.
Delivery availability may depend on the Customer's PIN Code and Delivery Location.
Certain Remote or Service-Restricted Areas may have limited delivery availability or may require additional delivery time.
20. Shipping Policy Updates
MY Fashion may update this Shipping & Delivery Policy from time to time to reflect changes in:
Shipping ServicesCourier PartnersDelivery ProcessesBusiness PracticesApplicable RequirementsThe latest version of the Shipping & Delivery Policy published on the website will apply to future orders, subject to applicable law.
21. Customer Support
For any questions or assistance relating to Shipping, Delivery, Tracking, Delays or Delivery Issues, Customers may contact MY Fashion through the Contact Us section of the website.
Please provide the following information with your request:
Order NumberRegistered Mobile NumberDelivery AddressTracking ID, if availableRelevant Supporting InformationProviding these details will help our team review and respond to your Shipping or Delivery request efficiently.
Important Shipping Summary
Order Processing & Dispatch
Order Confirmation → Order Processing → Dispatch Within 1–2 Working Days → Shipping Confirmation Email → Tracking ID / Tracking Details
Estimated Delivery
Dispatch → Estimated Delivery Within 5–7 Working Days
Delivery time may vary due to Festivals, Holidays, Weather Conditions, Courier Delays, Peak Periods or Unforeseen Circumstances.
Important Delivery Reminder
Check Parcel Condition → Record Complete Unboxing Video Before Opening → Report Damage / Defect / Incorrect Product / Missing Item on the Same Day
Important
MY Fashion provides estimated delivery timelines and does not guarantee a fixed delivery date.
For any Shipping or Delivery assistance, please contact MY Fashion through the Contact Us section of the website and provide your Order Number and relevant details.