Return & Exchange Policy

Return & Exchange Policy

Effective Date: 14September 2026
At MY Fashion, we aim to provide a reliable and transparent shopping experience. Please read this Return & Exchange Policy carefully before placing your order. This policy explains the conditions for returns, replacements, refunds and cancellations.
By placing an order with MY Fashion, you agree to the applicable terms of this policy, subject to your rights under applicable law.

1. Damaged, Defective or Incorrect Products

If you receive a damaged, defective or incorrect product, you must report the issue to MY Fashion on the same day of delivery.
Requests made on the following day or later may not be accepted.
Replacement is the primary resolution for eligible damaged, defective or incorrect products and is subject to verification.

2. Parcel Condition at Delivery

Please check the parcel condition carefully at the time of delivery.
If the parcel appears open, torn, tampered with, damaged or has a broken seal, you should immediately bring the issue to the attention of the delivery person and, where possible, refuse or report the delivery before accepting it.
If you accept a parcel, you must record a complete unboxing video before opening the product package.

3. Mandatory Unboxing Video

A clear and continuous unboxing video is mandatory for any claim relating to a damaged, defective or incorrect product or missing item/part.
The video must:
Start before opening the parcel.Clearly show the complete outer package.Show the shipping label/order details.Show the complete opening process continuously.Clearly show the product received.Show all products, parts, accessories and packaging received inside the parcel.Without a valid and complete unboxing video, the replacement claim may not be accepted.

4. Same-Day Claim Requirement

For damaged, defective, incorrect or incomplete orders, the issue must be reported on the same day the parcel is delivered.
Claims submitted the next day or later may not be accepted under this policy.

5. How to Submit an Unboxing Video

If you need to request a replacement, you can upload the required video through the available Order Profile / My Orders option on the MY Fashion website.
If video upload is not available or the file is too large, you may send the video to:
myfashionstore.india@gmail.com
Please include your Order Number and Order Slip/Order Details with the video so that our team can identify and verify your order.

6. Replacement Process

Eligible damaged, defective or incorrect products are handled through a replacement-first process.
The process is:
Receive the parcel.Record the complete unboxing video.Report the issue on the same day.Submit the video and order details.MY Fashion reviews and verifies the claim.Return the original product as instructed.MY Fashion receives and verifies the complete original product.After successful verification, the replacement is dispatched on the next day.A replacement will not normally be dispatched before the original product is received and verified.

7. Original Product Must Be Returned Complete

The original product must be returned in the condition in which it was received, together with all applicable:
Products/itemsParts and componentsAccessoriesTags and labelsOriginal packagingOther items supplied with the orderIf any product, part, accessory or included item is missing, the replacement request may not be accepted.

8. Product Condition on Return

The returned product must correspond to the product supplied by MY Fashion and should not be unnecessarily used, altered, damaged or tampered with after delivery.
MY Fashion may inspect and verify the returned product before approving replacement or refund.

9. When Replacement Is Not Applicable

Replacement is intended for eligible damaged, defective or incorrect products.
Replacement is generally not applicable for:
Change of mindPersonal preferenceColour preferenceIncorrect size selection by the customerProduct appearance preferencesNormal product characteristics or minor variationsDamage caused after deliveryMissing items where required evidence cannot be providedClaims reported outside the applicable reporting periodClaims without the required unboxing videoProduct-specific terms displayed on a product page may also apply.

10. Refund Policy

MY Fashion follows a replacement-first approach.

A refund is generally provided only when:
The order cannot be fulfilled by MY Fashion;An eligible replacement cannot be provided;A replacement is not possible due to product availability or another verified reason; orAnother refund situation is specifically approved under the applicable policy.For eligible online-paid orders, the refund will be processed after the applicable verification and return requirements are completed.
For an eligible return/refund, the original product must first be received and verified where a physical return is required.
Eligible refunds will be processed within 48 hours after successful verification.
The time taken for the amount to appear in the customer's bank account or payment method may depend on the bank, payment gateway or financial institution.

11. Refunds Are Not a General Return Option

MY Fashion does not provide refunds simply because a customer changes their mind, does not prefer the product, selects the wrong size, dislikes the colour or otherwise changes their preference.
For eligible damaged, defective or incorrect products, the replacement process applies first.
Refunds are considered only where replacement is not eligible or cannot reasonably be provided, subject to applicable policy and law.

12. Return Courier Charges

Where an eligible return is arranged and paid by the customer, applicable return courier charges may be added to the eligible refund amount along with applicable standard shipping charges, subject to verification and the applicable policy.
Customers should retain courier receipts or payment proof where applicable.

13. Incorrect, Missing or Incomplete Order

If any product, part or accessory is missing, or you receive an incorrect product, contact MY Fashion on the same day of delivery.
The customer must provide the order details and required unboxing video for verification.
If the required evidence is not provided, or if any included item is missing from the returned parcel, the claim may not be accepted.

14. Order Cancellation

Cancellation requests must be made before the order is processed or dispatched.
Once an order has been processed or dispatched, cancellation may not be possible.
Customers should contact MY Fashion as soon as possible if they wish to request cancellation.

15. Replacement Availability

Replacement is subject to availability of the same product, variant, size and colour.
If the same replacement product is unavailable and the claim is otherwise eligible, MY Fashion may provide another appropriate resolution in accordance with the applicable policy and law.

16. Customer Responsibility

Customers are responsible for:
Checking the parcel condition at delivery.Recording the complete unboxing video before opening the parcel.Reporting eligible issues on the same day.Keeping the original product and packaging safely until the claim is resolved.Returning all products, parts, accessories and packaging where required.Providing accurate order and contact information.Providing the required order slip/order details with any video submitted by email.17. Claim Verification

MY Fashion may review:

Order detailsProduct detailsUnboxing videoProduct photographsParcel and shipping labelPackaging conditionReturned productParts and accessoriesCourier informationOther relevant information required to verify the claimApproval of a claim is subject to verification and applicable policy.

18. Product-Specific Conditions

Some products may have additional product-specific return, replacement or exchange conditions. Where such conditions are clearly displayed on the product page, they will also apply, subject to applicable law.

19. Policy Compliance

This policy should be read together with MY Fashion's:
Shipping & Delivery PolicyPrivacy PolicyTerms & ConditionsReward Points Terms & ConditionsCustomers should review the applicable policies before placing an order.

20. Policy Updates

MY Fashion may update this policy from time to time to reflect changes in services, business practices or applicable requirements.
The latest version published on the website will apply to future orders, subject to applicable law.

21. Customer Support

For assistance with returns, replacements, refunds or cancellations, contact MY Fashion through the Contact Us section of the website.
Please provide your Order Number and relevant supporting information so that our team can review your request efficiently.
Important Summary
Damaged / Defective / Incorrect Product → Same-Day Report → Complete Unboxing Video → Verification → Original Product Return → MY Fashion Receives & Verifies → Replacement Dispatched Next Day
If replacement is not eligible or cannot be provided → Eligible Refund → Processed Within 48 Hours After Verification

Important Summary

Damaged / Defective / Incorrect Product
Same-Day Report → Complete Unboxing Video → Verification → Original Product Return → MY Fashion Receives & Verifies → Replacement Dispatched Next Day
If Replacement Is Not Eligible or Cannot Be Provided
Eligible Refund → Original Product Verification → Refund Processed Within 48 Hours
Important Contact for Video Submission
myfashionstore.india@gmail.com
Please include your Order Number and Order Slip / Order Details with the video.